Privacy Policy for Osiso Bookings

1. Data Controller

Osiso Bookings is the controller of your personal data. 
Contact Email: Info@osisobookings.com 
If you are using the Service on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that organization to these Terms and you agree to be bound by these Terms on behalf of that organization.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Identification Information (PII): When you register for an account or use our Service, we may collect personal information such as your name, email address, phone number, business name  
• User-Generated Content (UGC): We collect information and content you create, share, or post when using our Service to create service cards and micro-sites. This includes text, images, service details, and other materials you choose to provide.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your Browse activities, device information, and interaction with our Service. This may include your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service. You can control cookies through your browser settings and other tools.  
• Information from Third-Party Services: We may collect information from third-party services if you connect them to your Osiso Bookings account or use them to register (e.g., social media logins, if applicable). The information we receive depends on your privacy settings with those third parties.   

3. How We Collect Your Information

We collect information:

• Directly from you: When you register for an account, create or update your service card or micro-site, communicate with us (e.g., for customer support), or otherwise provide it to us.
• Automatically when you use the Service: Through cookies and other tracking technologies as described above.
• From third-party sources: As described in Section 2.

4. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account. 
• Provide, operate, and maintain our Service, including the creation of service cards and micro-sites.
• Personalize your user experience and tailor content and offerings relevant to your interests.
• Provide customer support and respond to your inquiries and requests. Send you administrative information, such as updates to our terms, conditions, and policies.
• Send you marketing and promotional communications, where permitted by law and with your consent where required. You can opt-out of receiving these communications at any time (see "Your Data Protection Rights" below).
• Monitor and analyze usage and trends to improve our Service and user experience.
• Prevent fraudulent activity, maintain the security of our Service, and enforce our terms of service.
Comply with legal obligations. 

5. Legal Basis for Processing Your Personal Data (GDPR)

If you are in the European Economic Area (EEA) or the UK, we process your personal data under the following legal bases:

• Consent: We will process your personal data for certain purposes (e.g., sending marketing communications, using certain types of cookies) if you have provided your explicit consent. You can withdraw your consent at any time.
• Performance of a Contract: We process your personal data to provide the Service to you, as set out in our Terms of Service. This includes creating your account, enabling you to create service cards, and providing customer support.
• Legal Obligation: We may process your personal data to comply with a legal obligation, such as responding to a court order or a regulator.

6. Disclosure of Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf. This includes:  
• Payment Processors: To process payments you make through the Service PAYSTACK.  We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
• [Other service providers, e.g., cloud hosting providers, analytics providers, email service providers, customer support tools. Be specific if you can.] These service providers will only have access to your information to the extent necessary to perform their functions and are obligated to protect your information.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.  
• With Your Consent: We may disclose your personal information for any other purpose with your consent.  

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes:

• Encryption of data  
• Access controls to limit access to personal data to authorized personnel.
• Secure servers and IT infrastructure.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
For User-Generated Content, it will be retained as long as your account is active or as needed to provide you the Services. If you delete your account, all information is deleted also

9. Your Data Protection Rights (GDPR and other applicable laws)

Depending on your location and subject to applicable law, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data. 
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.  
• The right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.  
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where we process your data based on legitimate interests or for direct marketing.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.  
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.   
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.  

10. Cookies and Tracking Technologies  

We use cookies and similar tracking technologies to provide and improve our Service. Cookies are small data files stored on your hard drive or in device memory that help us improve our Service and your experience, see which areas and features of our Service are popular, and count visits.   You can typically remove or reject cookies via your browser settings. To do this, follow the instructions provided by your browser (usually located within the "settings," "help" "tools" or "edit" facility). Many browsers are set to accept cookies until you change your settings.  

11. International Data Transfers  

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.  
If you are located in the European Economic Area (EEA), UK, or Switzerland, your personal data may be transferred to countries outside of these regions. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that appropriate safeguards are in place to protect your personal data, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms.  

12. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child, please contact us at Info@osisobookings.com.  

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.  
For significant changes, we may also notify you through other means, such as by sending an email or displaying a prominent notice on our Service.

14. Contact Us  

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:  
Osiso Bookings Email: Info@osisobookings.com 

15. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Osiso Bookings regarding your use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.
• Severability: If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
• Waiver: No waiver by Osiso Bookings of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Osiso Bookings to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Osiso Bookings may assign its rights and obligations under these Terms without your consent.
• Notices: All notices or other communications to Osiso Bookings under these Terms should be sent to Info@osisobookings.com.

16. Contact Information  

If you have any questions about these Terms, please contact us at:
Osiso Bookings Email: Info@osisobookings.com